FAQS

I want to know what to do first when receiving the goods？
A：You need to take a picture of the unpacking product to see if there is any damage or missing accessories, and give us feedback in time to provide you with after-sales service.

Where are you ship from？
A：We will ship from our nearly warehouses in CA state of USA, NJ state of USA, Germany, France, Poland and UK. We will ship to you from the warehouse closest to you.

Which countries are you able to ship to?
A: USA, UK, Norway,Switzerland and following European countries: Austria (AT) Italy (IT)   Belgium (BE) Latvia (LV) Bulgaria (BG) Lithuania (LT) Croatia (HR) Netherlands (NL) Czech Republic (CZ) Norway (NO) Denmark (DK) Poland (PL) Finland (FI) Portugal (PT)  France (FR) Romania (RO)  Germany (DE) Slovakia (SK) Greece (GR) Slovenia (SI) Hungary (HU) Spain (ES) Ireland (IE) Sweden (SE)

How many days i can got my goods？
A：Normally 4-8 working days. Please be patient to wait. ---------- But delivery times may vary, especially during peak periods.

How to start a return？
A：Start a easy return within 30 days of delivery. Return items should be in its original condition and packing. Please clean the goods before you pack it and ensure all accessories are inside. Please contact us at ebikescootermall@gmail.com, you will receive an email for return details.

What should i do if i received a damaged product？
A：Contact us immediately and start a free return.